Returning goods

The administrator determines the procedure for exchanging and returning goods in accordance with Directive 2011/83/EU of the European Parliament and of the Council on consumer protection related to distance sales contracts: /?uri=CELEX:32011L0083
Guided by 6.1. the documents specified in paragraph 1, the Customer has the right to return the product(s) purchased in the GMT BEAUTY online store and receive the money paid for it/them within 14 working days after the day of receiving the goods.
Items being returned must meet the following requirements:
The product must not have been used or otherwise used, it must not have been damaged and lost its value;
The product must be presented in the original packaging of the manufacturer and with the appearance of the product intact;
The product must have all tags attached to it.
The product that is exchanged or returned must be delivered to GMT Beauty Trade SIA, Pulkveža Brieža Street 39, Riga, LV-1045, Latvia. You can send it by courier, by post or by delivering it yourself during working hours to the specified address.
Along with the product that is being returned, the "Right of Withdrawal Form" (can be downloaded here) and a document (invoice, delivery note) proving that the purchase was made in the GMT BEAUTY online store must be submitted.
Upon receiving the product to be exchanged or returned, the administrator undertakes to inform the customer within 14 working days whether the product meets the return/exchange criteria. If the product to be returned/exchanged meets these criteria, the Administrator undertakes to exchange the product or return the money paid for it. The administrator returns the received money to the payer's account within 14 working days.
If the Customer was sold a product of inadequate quality and the Administrator did not discuss its defects with the Customer, the Customer has the right to demand from the seller:
Exchange a product of inadequate quality for a product of adequate quality;
Change the price of the product accordingly;
Unilaterally terminate the purchase-sale contract and demand the return of the money paid for the product.
If a product of inadequate quality was sold to the Customer, the Customer must deliver this product together with the "Product return or exchange claim" and a document proving its purchase in the GMT BEAUTY store within 14 days to the address GMT Beauty Trade SIA, Pulkveža Brieža iela 39, Riga, LV- 1045, Latvia.